Please read these terms and conditions, which apply to the provision of my professional services. By making an appointment, you agree to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, please do not book an appointment or continue with your sessions.

Free Initial consultation

You may be offered a free 20 minute online initial consultation. No coaching, hypnosis, or similar services will be provided during the consultation. The purpose of this initial consultation is to discover what you want to work on and make sure I’m the best fit for you.

This includes reviewing how you’ve already tried to address the problem and whether you’ll need a referral form from a medical professional. If so, release forms will be provided. We will also discuss intake form together so you can prioritize the areas you’d like to focus on most.

During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

Booking, Pricing, and Payment

In-person sessions: The session fee (which may vary due to promotions, etc.) is due 48 hours before the first session. Both the deposit and the balance of the fee are payable online through Stripe, PAYPAL™, or Venmo.

No refunds will be issued for cancellations within 48 hours of the session appointment. Your session time may be offered to another client if the balance isn’t paid within 48 hours of the appointment.

Online sessions: No deposit is required for online sessions; however, full payment for online sessions must be made at least 48 hours before the scheduled session start time. Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

Pricing: Pricing is always subject to change, due to fluctuations in packages, session work, and promotions. Please see the current pricing policy for up-to-date session fees. If it is not currently listed on the website, session fees are as follows:

Traditional Hypnosis Sessions – $137
Rapid Transformational Therapy Sessions – $197
Monthly Promotional Sessions – $60 (more than 70% of Rapid Transformational Therapy fees)

Cancellation, Rescheduling, & Refunds

Cancellation & Rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to sessions. Should the need arise, Joyful Phoenix Coaching and Consulting will follow the same cancelling & rescheduling timeline as clients as much as possible.

Refunds

No refunds will be issued for cancellations within 48 hours of sessions.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or program has been booked and paid for in advance, if you choose to discontinue your sessions before attending all of them, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. Session fees are currently set at the following prices:

Traditional Hypnosis Sessions – $137
Rapid Transformational Therapy Sessions – $197
Monthly Promotional Sessions – $60 (more than 70% of Rapid Transformational Therapy fees)

You will always receive confirmation of the professional fees before booking.

Payment Methods

Payment may be made online via Stripe, PAYPAL™, or Venmo. Cash, checks, and other payment methods will not be accepted without prior agreement.

Contact Between Sessions

Any contact between sessions will be by telephone, texting, email, or letter during office hours only. Current office hours are 9 AM-6PM on Mondays, 9 AM-5PM on Tuesdays, Wednesdays, and Thursdays, and 9 AM-4 PM on Fridays, with some unavailable dates for holidays and personal days. Any messages received outside of these hours will be dealt with during office hours only.

If Joyful Phoenix Coaching and Consulting is conducting a session, and you must leave a voicemail or message, please wait two hours for a response before sending or leaving another message.

Medical or Psychological Conditions

I may ask questions about your medical history to establish any contraindications to treatment. This will also help to assess whether your health is affecting (or being affected by) the goals you wish to achieve. Please update me of any medical changes during your course of our sessions, or if you are seeking help again after a period of no help.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g., GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any sessions can commence. Questions to provide this information are asked during the booking process. I provide a referral form with my credentials that you can use to obtain this permission.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis, or if I request a referral form (in person, by telephone, email, or text message, or as written text during the booking process) and you are unable to get it to me before your scheduled session.

Age Restrictions

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

Attending Your Sessions

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

Hypnosis Recordings

Personal Hypnosis recordings and other hypnosis recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

Outcome of Sessions

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. (Please note: you will get the best results if you come to the sessions mentally prepared to address your issue, and if you commit to listening to your personal recordings daily for at least 21 days.)

Standards of Behavior

During the course of any sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

Gwen Bristol/Joyful Phoenix Coaching and Consulting reserves all rights to cancel a session at any time if client’s personality or behaviour, in any way, is deemed to be incompatible with the hypnotist or coach, or if the session topic is beyond the hypnotist’s areas of expertise and practice. In such cases, any fees that have been paid by the client will be refunded within 30 days.

Confidentiality

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

Where you give permission for confidentiality to be broken;
Where I am compelled by a court of law;
Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request;
Where the information is of a nature that confidentiality cannot be maintained, for example:
The possibility of harm to yourself or others exists
In cases of fraud or crime
When minors (under 18 years old) are involved

Privacy and Data Protection

For my services, your personal data is collected, processed, used and stored in accordance with the Joyful Phoenix Coaching and Consulting privacy policy and the Joyful Phoenix Website Privacy Policy.

By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

Liability and Indemnity

Under no circumstances will Gwendolyn Bristol, aka Gwen Bristol, or the company Joyful Phoenix Coaching and Consulting, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Gwen Bristol or Joyful Phoenix Coaching and Consulting. In addition, you agree to defend, indemnify, and hold Gwen Bristol/Joyful Phoenix Coaching and Consulting harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

Governing Law

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the State of Utah and the United States. You agree to submit to the exclusive jurisdiction of the United States of America courts to settle any dispute which may arise out of or in connection with these terms and conditions.

Terms and Conditions Updates

These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you are beginning to work with me again after a long period of absence.

Concerns and Complaints

If you have a concern or complaint regarding our sessions, please discuss this with myself right away. I will endeavour to resolve the issue.

Statement of Understanding

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

I confirm that I have been advised by Gwen Bristol/Joyful Phoenix Coaching and Consulting of the scope of the services that Joyful Phoenix Coaching and Consulting provides and give my full consent to receiving sessions from Gwen Bristol.
I understand that Gwen Bristol is a certified hypnotherapist, a certified clinical hypnotherapist, a certified and licensed Rapid Transformational Therapy practitioner, and a certified health coach. This in no way represents that Gwen Bristol is a therapist or doctor of any kind, and, in accordance with the laws of the State of Utah, Gwen Bristol practices hypnotherapy under the label of consulting hypnotist.
I understand that results may vary from person to person, and the agreement by Gwen Bristol to work on the issues or problems presented by me, using whatever methods are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnosis or any other service or information provided by Gwen Bristol, either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological, or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by Gwen Bristol, prior to or following any service or sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Gwen Bristol/Joyful Phoenix Coaching and Consulting prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time. Payments are not required for clients who terminate their contracts before 48 hours for an in-person scheduled appointment or 24 hours for an online appointment.
I understand that my level of motivation is vital to reaching my goals, and I agree to participate to the best of my ability at all times, including making reasonable use of suggestions during and between sessions. I also commit to listening to personal MP3 recordings and/or carrying out other suggested tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first session and will continue to do so during any subsequent sessions.

Confidentiality

By signing this form, I consent that Gwen Bristol/Joyful Phoenix Coaching and Consulting may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

I also understand that, at any time, Gwen Bristol/Joyful Phoenix Coaching and Consulting may discuss aspects of my case with other colleagues, keeping my full name and identity completely confidential always, unless I have given permission otherwise.

Consent

By booking an appointment, you signify, warrant, and certify that you have read the Terms and Conditions and the Privacy Policy, and you are in full agreement with the terms, conditions, and policies therein. If you do not agree to these terms, conditions, and policies, please do not book an appointment. The terms of the Privacy Policy and Terms and Conditions may change from time to time without prior notice to you, so please check this website periodically for any changes.